Terms and Conditions

1. OBJECT

These General Conditions regulate the acquisition of the products offered on the website www.theanimalsoulbrands.com, owned by THE ANIMAL SOUL BRANDS S.L. (hereinafter, THE ANIMAL SOUL BRANDS).

The acquisition of any of the products and services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be of application when purchasing certain products and services. These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read its content before proceeding to purchase any of the products and services offered.

2. IDENTIFICATION

THE ANIMAL SOUL BRANDS, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

  • Its company name is: THE ANIMAL SOUL BRANDS S.L.U.
  • Its commercial name is: THE ANIMAL SOUL BRANDS.
  • Your CIF is: B01626910
  • Its registered office is at: C/ Puerto de Navacerrada Nº 71, Postal Code 28935, MOSTOLES, MADRID (SPAIN).
  • It is registered in the Mercantile Registry of Madrid: Volume 40606, Folio 150, Page M-720629

3. COMMUNICATIONS

To communicate with us, we offer you different means of contact that we detail below:

  • Tel.: 916658598 - Telephone service hours: 9:00 a.m. to 5:00 p.m.
  • Email: contacto@theanimalsoulbrands.com
  • Postal address: C/ Puerto de Navacerrada Nº 71, Postal Code 28935, MOSTOLES, MADRID (SPAIN)

All notifications and communications between users and THE ANIMAL SOUL BRANDS will be considered effective, for all purposes, when they are made through any of the means detailed above.

4. PRODUCTS AND SERVICES

THE ANIMAL SOUL BRANDS, mainly sells sports equipment and its accessories, clothing and footwear. All products marketed through THE ANIMAL SOUL BRANDS are original products of the brands offered. The products offered, along with their main characteristics and their price appear on the screen.

THE ANIMAL SOUL BRANDS reserves the right to decide, at any time, the products offered to Customers. In this way, THE ANIMAL SOUL BRANDS may, at any time, add new products to those currently offered. Likewise, THE ANIMAL SOUL BRANDS reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

The acquisition of the products may be made through the subscription or registration of the User, granting by THE ANIMAL SOUL BRANDS to the interested party a Username and a password or creating them by the user himself, which will identify him and will personally enable them to have access to the products. In the same way, the purchase can be made without prior registration.

Once inside www.theanimalsoulbrands.com and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and particular conditions set out in www.theanimalsoulbrands.com

5. AVAILABILITY AND SUBSTITUTIONS

THE ANIMAL SOUL BRANDS intends to guarantee the availability of all the products that are advertised through www.theanimalsoulbrands.com. However, in the event that any requested product is not available or if it is out of stock, the customer will be informed during the purchase process, indicating that there is no product in stock and it cannot be purchased.

If the product is not available, once the purchase has been made and the consumer has been informed, THE ANIMAL SOUL BRANDS may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.

In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid, will be made by the same means by which the payment was made. .

6. PURCHASE AND/OR HIRING PROCESS

To make any purchase on www.theanimalsoulbrands.com, the customer must be of legal age.

The steps to follow to make the purchase are:

  1. Select the product and its characteristics.
  2. Add to cart.
  3. Complete the data collection form for billing and delivery.
  4. Confirm purchase of the product and make the payment.

Furthermore, it is recommended that the customer print and/or save a copy of the conditions of sale on a durable medium when placing their order, as well as the proof of receipt sent by THE ANIMAL SOUL BRANDS by mail email.

INVOICE: In the package you will find a delivery note, if you want an invoice, request it and it will be sent to you by email.

7. DELIVERY

The order will be delivered to the address designated by the client at the time of contracting according to the method chosen. It will be delivered to the indicated address through CORREOS EXPRESS or DHL in the case of international shipments. The maximum delivery time is 24 - 48 hours for the Peninsula. For shipments outside the peninsula, check delivery times.

8. PRICES, EXPENSES AND TAXES

The prices of the products that are collected in www.theanimalsoulbrands.com will be expressed in Euros unless otherwise stated and will be guaranteed during the time of validity of the same, except for printing errors and it is whatever the destination of the order.

The final prices of all the products, (and where appropriate, the final prices per unit of measure, when required) together with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the catalog of www.theanimalsoulbrands.com.

  • The products have VAT included.
  • The VAT rate is 21%
  • Shipping costs: They will be calculated automatically during the purchase process.
  • Other additional expenses: If any, the customer will be informed during the purchase process.

Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance.

9. METHODS OF PAYMENT

We offer you these forms of payment:

  1. By credit or debit card
    • You can make the payment immediately through our Bank's secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. This form of payment does not entail additional costs.
  2. PayPal
    • Payment of the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. To do this, it will be essential to have a PayPal account.

10. WITHDRAWAL POLICY

According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. . 107.2 and 108 of RD1/2007, of November 16, approving the aforementioned text of the General Law for the Defense of Consumers and Users.

The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform THE ANIMAL SOUL BRANDS of their desire to withdraw from the contract. Withdrawal implies that THE ANIMAL SOUL BRANDS will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment. During this period, the consumer will notify the entrepreneur of their decision to withdraw from the contract by filling out the form at the end of this document and sending it to THE ANIMAL SOUL BRANDS email address.

THE ANIMAL SOUL BRANDS will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal. To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used. Once we receive your request, we will contact the customer to indicate the details of the return.

The customer will bear the cost of returning the goods.

Returns due to defects or damage to the product.- If the product is found to be defective upon receipt, due to a manufacturing defect or damaged during transport, please contact our customer service immediately. to the customer to indicate the details of the return.

11. RESPONSIBILITY AND RELEASE OF LIABILITY

The consumer and user have the right to repair the product, its replacement, a price reduction or the termination of the contract, as established in Chapter II Title. IV Book II of the General Law for the Defense of Consumers and Users.

If the product is not in accordance with the contract, the consumer may choose between the repair or replacement of the product, both being free for the consumer, which will be carried out within a reasonable period of time. depending on the nature of the products and the purpose for which they were intended.

If the repair is completed and the product is delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract. THE ANIMAL SOUL BRANDS may suspend, withdraw or partially or totally cancel the services subject to contracting at any time and without the need for prior notice. The previous provision will not affect those services that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions.

12. CUSTOMER SERVICE AND CLAIMS

To file any complaint or claim with THE ANIMAL SOUL BRANDS, the customer should contact the customer service department either at the telephone number 916658598, between the hours of 9:00 a.m. and 5:00 p.m., or through the email address contacto@theanimalsoulbrands.com

According to the EU Consumer Online Dispute Resolution and pursuant to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with a platform of online dispute resolution that is available at the following link: http://ec.europa.eu/consumers/odr/.

13. APPLICABLE LEGISLATION

The present conditions will be governed by current Spanish legislation. The language used will be Spanish.

WITHDRAWAL FORM

Attention:

THE ANIMAL SOUL BRANDS SLU

C/ Puerto de Navacerrada Nº 71, Postal Code 28935, MOSTOLES, MADRID (SPAIN)

Phone: 916658598

Email: contacto@theanimalsoulbrands.com

I hereby inform you that I withdraw from the sales contract entered into with you in relation to the following products and/or services:

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